Six Sigma Green Belt Certification Practice Exam

What is the goal of a Failure Modes and Effects Analysis (FMEA)?

1. To identify potential failure points in a process

2. To analyze customer satisfaction levels

3. To assess financial performance

4. To conduct market analysis

The correct answer is: To identify potential failure points in a process

The goal of a Failure Modes and Effects Analysis (FMEA) is fundamentally rooted in identifying potential failure points in a process. This proactive approach helps teams understand where things might go wrong within a system, product, or process, allowing them to prioritize and address risks before they occur. By systematically evaluating each step in a process, FMEA focuses on how failures can happen (failure modes) and the effects these failures can have on outcomes. This thorough analysis supports organizations in improving designs, enhancing reliability, and ultimately reducing costs associated with defects or issues, making it a vital tool in the Six Sigma methodology for improving quality and performance. Other options revolve around different objectives, such as analyzing customer satisfaction or assessing financial performance, which although critical for a business's health, do not align with the specific aim of FMEA. Conducting market analysis pertains to understanding the business environment and competitive landscape, which also diverges from the primary focus of evaluating potential failures in processes. Thus, the identification of failure points is the clear and direct purpose of FMEA.