Six Sigma Green Belt Certification Practice Exam

What are process level metrics?

1. Executive level measurements of operations and financial results

2. Metrics that are indicative of the customer's exposure to variation over the long term

3. Measures that relate the cost and time required to manufacture products

4. Measurements made by workers and machinery to ensure normal operation

The correct answer is: Measurements made by workers and machinery to ensure normal operation

Process level metrics are measurements made by workers and machinery to ensure normal operation. These metrics are crucial for monitoring the effectiveness and efficiency of specific processes within an organization. They provide insights into how well a process is functioning on a day-to-day basis, allowing teams to identify issues, track performance, and implement improvements. These metrics focus on the operational details that impact the quality and consistency of outputs in a manufacturing or service environment. By gathering data directly from the process, organizations can ensure that they maintain control over their operations and achieve the desired outcomes. The other options pertain to different aspects of business measurement. Executive level measurements focus on overall organizational performance rather than specific operational processes. Metrics indicative of customer exposure to variation concern long-term satisfaction rather than immediate operational efficiency. Measures relating to cost and time are important for strategic planning but do not specifically address the operational nuances involved in day-to-day process management.