Six Sigma Green Belt Certification Practice Exam

Kaplan's balanced scorecard focuses on which four perspectives?

1. Financial, development, learning and growth, and customers

2. Financial, internal business process, learning and growth, and customers

3. Research, learning and growth, production, and customers

4. Research, development, production, and customers

The correct answer is: Financial, internal business process, learning and growth, and customers

The correct answer highlights Kaplan's balanced scorecard framework, which indeed focuses on four key perspectives: Financial, Internal Business Process, Learning and Growth, and Customers. This model serves as a strategic planning and management system that organizations use to communicate their vision and strategy, align their day-to-day work, and monitor organizational performance against strategic goals. The Financial perspective assesses how well the organization is performing financially and whether its strategy, when executed, is contributing to the bottom line. The Internal Business Processes perspective looks at the internal operational goals needed to meet customer expectations and drive financial performance. The Learning and Growth perspective captures the intangible assets of an organization, primarily focusing on employee training and development, which are crucial for fostering innovation and growth. Lastly, the Customers perspective evaluates customer satisfaction and retention, ensuring that the organization is meeting market demands effectively. In contrast, other provided options either include elements that are not part of Kaplan’s balanced scorecard or omit essential perspectives. The balanced scorecard is well-known for incorporating these four specific perspectives to create a comprehensive view of organizational performance.